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Clawly Terms of Service

These Terms of Service ("Terms") govern your access to and use of Clawly, including our Shopify app, integrations, automations, AI agent features, APIs, websites, and related support (collectively, the "Services"). By installing, accessing, or using the Services, you agree to these Terms.

1. Who We Are

"Clawly," "we," "us," and "our" refer to the Clawly service operator. "You" means the merchant, organization, or individual installing or using the Services.

2. Eligibility and Authority

You represent that you are legally able to enter into these Terms and that you have authority to bind the business account and Shopify store connected to the Services.

3. Nature of the Services

Clawly provides AI-assisted tooling that may read, recommend, create, edit, or trigger actions across Shopify and third-party systems based on your settings and instructions. Output may be incomplete, inaccurate, delayed, or unsuitable for your store.

You are solely responsible for deciding whether to rely on outputs or execute automations. Clawly is not your agent, employee, fiduciary, accountant, legal advisor, or compliance provider.

4. Your Responsibilities

  • You are fully responsible for all automations, prompts, rules, and actions configured through your account.
  • You must test all workflows in a safe environment before production use.
  • You must maintain independent backups of products, orders, content, themes, and operational data.
  • You must review and approve any high-risk changes (pricing, inventory, fulfillment, or storefront edits).
  • You are responsible for complying with Shopify rules, customer protection laws, tax rules, and local regulations.

5. Data Loss and Operational Risk

You accept all risk for data loss, corrupted data, accidental overwrites, delayed execution, duplicate actions, misrouted messages, and third-party downtime. You remain solely responsible for validating that automations work as intended for your business.

6. Integrations and Third-Party Services

The Services connect with third-party providers (including Shopify, LLM providers, communication tools, marketing platforms, helpdesks, fulfillment services, and analytics providers). We may transmit, transform, and store data with such providers to operate requested features.

Third-party services are outside our control and may change, fail, rate-limit, return incorrect data, or suspend access at any time. We are not liable for third-party acts, omissions, outages, data handling, or policy changes.

7. Credentials and Security

You are responsible for safeguarding account access, API keys, OAuth grants, and any credentials used with integrations. You must promptly revoke access you no longer trust and notify us of suspected compromise.

8. Fees, Billing, and Refunds

If paid plans apply, charges are billed through Shopify or another authorized processor. Unless required by law, fees are non-refundable, including for partial billing periods, unused capacity, or errors caused by third parties.

9. Suspension and Termination

You may stop using the Services at any time by uninstalling the app and removing integrations. We may suspend or terminate access immediately for security risks, abuse, legal risk, unpaid fees, or Terms violations.

10. Intellectual Property

We retain all rights in the Services, software, models, prompts, documentation, and branding. You retain rights to your pre-existing business data. You grant us a limited license to process your data as needed to provide, secure, and improve the Services.

11. Feedback

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use that feedback without restriction or compensation.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UPTIME, OR RESULTS.

WE DO NOT WARRANT THAT AUTOMATIONS WILL BE ERROR-FREE, SECURE, TIMELY, OR COMPATIBLE WITH ALL THIRD-PARTY SYSTEMS OR FUTURE API CHANGES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAWLY AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD $100 IF NO FEES WERE PAID.

14. Indemnification

You agree to defend, indemnify, and hold harmless Clawly and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your automations, your data, your integrations, or your violation of these Terms or applicable law.

15. Export, Sanctions, and Compliance

You may not use the Services in violation of export controls, sanctions rules, or other applicable laws. You are responsible for ensuring lawful use in each jurisdiction where you operate.

16. Changes to the Services or Terms

We may modify or discontinue features at any time, including due to third-party API changes. We may update these Terms periodically. Continued use after updates means you accept the revised Terms.

17. Governing Law and Venue

These Terms are governed by the laws of Quebec, Canada, without regard to conflict-of-law principles. Exclusive venue for disputes is in Montreal, Quebec, unless applicable law requires otherwise.

18. Miscellaneous

  • If any provision is unenforceable, remaining provisions stay in effect.
  • Failure to enforce a provision is not a waiver.
  • You may not assign these Terms without our consent.
  • These Terms form the entire agreement regarding the Services.

19. Contact

Questions about these Terms can be sent through our contact page.